تعلن اللجنة الدولية للاغاثة في عمان عن حاجتها الى :
1- IT Assistant
IT Support - Provide Level 1 and Level 2 Support
- Work with end-users or IT colleagues (or Service Desk) on assisting in resolving Level 1 issues in CP.
- Support in resolving or escalate Level 2 and Level 3 issues to appropriate internal resource (IT Manager, regional IT team) as necessary.
- Provide Microsoft Windows & Office applications support.
- Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
- Ensure data backups for individual users are being completed and provide the necessary training on the use of these back-up solutions.
- Work towards a successful resolution of the problems clients present.
- Perform preventative maintenance on all IRC computers and network resources.
Assist in Installation & Configuration and management of:
- Servers, Windows server 2008,2012 operating system, Domain and essential network services.
- Desktop/laptop hardware and software, and peripherals, using IRC standard Windows 7 and Windows 10 operating system image.
- Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate.
Assist IT Manager in Asset Management & Network Documentation
- Perform annual IT Audit for Jordan CP as directed by Regional/Global IT.
- Create and maintain IRC computer software/hardware inventory ensuring accuracy.
- Maintain an updated IT Asset Registry, including software & licenses.
- Create and maintain network documentation to include but not limited to IP address, system access, email creation system, upgrades and changes to original network, etc.
Others:
- Support in installing and tracking of internet connections at all IT facilities including expat houses, field locations
- Maintain and update tracking sheet for payments of internet subscription for all locations
- Facilitate payment process for internet subscriptions
- Facilitate and assist in procurement process for IT equipment, software etc when needed
- Assist in implementing local IT Policy for IRC Jordan in coordination with IT Officer and Regional IT support team
- Any other IT or non- IT administrative tasks assigned by the supervisor, DDO or Regional IT team to accomplish the overall organizational goals and assist with global IRC IT Projects.
Key Working Relationships:
Position Reports to: IT Manager.
Indirect Reporting: Support Services coordinator, Regional ICT Coordinator
Other Internal and/or external contacts: describe the nature of departments or groups the position influences or requires support from to accomplish objectives.
Internal: All departments and users
External: IT equipment and supplies vendors, internet service providers
Education: Graduation or College degree
Work Experience: Approximately one years of relevant experience as IT professional or IT support staff
Demonstrated Skills and Competencies:
- Good technical knowledge of PC hardware, including Microsoft platform (Excel, Outlook...)
- MCSE course or equivalent experience in windows server environment is a plus
- Experience installing, configuring and managing both wired and wireless LAN.
- Excellent communication and interpersonal skills required.
- Customer/Client service experience
- Ability to lift and carry 50 pounds from floor to a standard desktop.
- Traits:
- Strong sense of personal integrity.
- Attention to detail.
- Team spirit and problem solving abilities.
- High sense of urgency
Language Skills: Fluency in English (written and spoken) is required.
Work Requirements: The requirements should establish a baseline (minimum) for educational background, previous work experience, professional knowledge or certification, specific skills and strengths and any other skill necessary to perform the essential functions of the job.
This post will be based in Amman and requires regular filed visits to the field sites, approximately 1 days per week. (Mafraq, Ramtha,Irbid, Azraq or any other location where IRC has its operations inside Jordan).
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Background/IRC Summary: Founded in 1933, The International Rescue Committee (www.Rescue.org) serves refugees and communities victimized by oppression and violent conflict worldwide. The International Rescue Committee is committed to freedom, human dignity and self-reliance. This commitment is expressed in emergency relief, protection of human rights, post conflict programming, resettlement assistance and advocacy. IRC Jordan program is currently seeking qualified candidates to fill the below vacant position.
Job Overview/Summary: This position will be primarily responsible to provide support for Jordan users on the use of their desktops and laptops, and provide computer support including new computer installation, maintenance of equipment, installation of peripheral devices, installation of software, staff training and involvement in IT activities in IRC Jordan and regional office. The IT Assistant work under the supervision of the IT Officer.
Major Responsibilities:
IT Support - Provide Level 1 and Level 2 Support
- Work with end-users or IT colleagues (or Service Desk) on assisting in resolving Level 1 issues in CP.
- Support in resolving or escalate Level 2 and Level 3 issues to appropriate internal resource (IT Manager, regional IT team) as necessary.
- Provide Microsoft Windows & Office applications support.
- Diagnose hardware and software faults by questioning clients patiently about a problem and explaining the procedures to them.
- Ensure data backups for individual users are being completed and provide the necessary training on the use of these back-up solutions.
- Work towards a successful resolution of the problems clients present.
- Perform preventative maintenance on all IRC computers and network resources.
Assist in Installation & Configuration and management of:
- Servers, Windows server 2008,2012 operating system, Domain and essential network services.
- Desktop/laptop hardware and software, and peripherals, using IRC standard Windows 7 and Windows 10 operating system image.
- Local Area Network, wireless network, peer-to-peer or client server architecture, as appropriate.
Assist IT Manager in Asset Management & Network Documentation
- Perform annual IT Audit for Jordan CP as directed by Regional/Global IT.
- Create and maintain IRC computer software/hardware inventory ensuring accuracy.
- Maintain an updated IT Asset Registry, including software & licenses.
- Create and maintain network documentation to include but not limited to IP address, system access, email creation system, upgrades and changes to original network, etc.
Others:
- Support in installing and tracking of internet connections at all IT facilities including expat houses, field locations
- Maintain and update tracking sheet for payments of internet subscription for all locations
- Facilitate payment process for internet subscriptions
- Facilitate and assist in procurement process for IT equipment, software etc when needed
- Assist in implementing local IT Policy for IRC Jordan in coordination with IT Officer and Regional IT support team
- Any other IT or non- IT administrative tasks assigned by the supervisor, DDO or Regional IT team to accomplish the overall organizational goals and assist with global IRC IT Projects.
Key Working Relationships:
Position Reports to: IT Manager.
Indirect Reporting: Support Services coordinator, Regional ICT Coordinator
Other Internal and/or external contacts: describe the nature of departments or groups the position influences or requires support from to accomplish objectives.
Internal: All departments and users
External: IT equipment and supplies vendors, internet service providers
Education: Graduation or College degree
Work Experience: Approximately one years of relevant experience as IT professional or IT support staff
Demonstrated Skills and Competencies:
- Good technical knowledge of PC hardware, including Microsoft platform (Excel, Outlook...)
- MCSE course or equivalent experience in windows server environment is a plus
- Experience installing, configuring and managing both wired and wireless LAN.
- Excellent communication and interpersonal skills required.
- Customer/Client service experience
- Ability to lift and carry 50 pounds from floor to a standard desktop.
- Traits:
- Strong sense of personal integrity.
- Attention to detail.
- Team spirit and problem solving abilities.
- High sense of urgency
Language Skills: Fluency in English (written and spoken) is required.
Work Requirements: The requirements should establish a baseline (minimum) for educational background, previous work experience, professional knowledge or certification, specific skills and strengths and any other skill necessary to perform the essential functions of the job.
This post will be based in Amman and requires regular filed visits to the field sites, approximately 1 days per week. (Mafraq, Ramtha,Irbid, Azraq or any other location where IRC has its operations inside Jordan).
The IRC and IRC workers must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.
Only applicants who apply through the link below will be considered :
2- Senior Field Management Officer
The IRC is seeking a motivated candidate to support IRC’s new portfolio in East Amman. The Sr.Field Management Officer will be responsible for initial operational aspects ensure smooth running of programs in east Amman, including budget forecasting and management, field centers management, and will lead on-the-ground coordination efforts with local partners, authorities and the IRC’s operations department.
Major Responsibilities:
- Ensure field facilities in east Amman are adequately equipped for smooth operation, and receive needed operational support
- Work with programs to identify any additional office space needs, and take lead in identifying viable options for additional offices/centers needed in east Amman
- Monitor lease managements and staff contracts and ensure no gaps between renewals, and that renewal decisions are made on actual need bases
- Supports program coordinators and managers in consolidating and finalizing their operational and logistical needs including materials and furniture, office space and repartitions, and operational planning and scheduling,
- Monitor fleet/movement needs for east Amman based programs, and work with supervisor on recommended options
- Submit monthly reports for vehicle usage for east Amman
- In collaboration with Finance, revise and manage the operational budget for the East Amman operation, ensuring clear projections and planning and close monitoring of expenditures.
- Submit monthly reports for budget updates, Identifying gaps and future funding needs for the operational section of the program.
- In collaboration with the main office, make necessary recommendations for policy updates when necessary to better fit the needs of work and comply with IRC & donor policies
- Works closely with technical coordinators and the R&D team to ensure that the appropriate methodologies and operational guidelines are drafted jointly for use in the initials stages of program implementation;
Human Resources Management
- Support the recruitment and onboarding of any operational staff needed, and approved, for the East Amman operation (like cleaners, and possibly guards).
- Assess the needs for essential support staff for day to day running of East Amman centers
- Responsible for adhering to IRC’s Global HR Operating Policies and Procedures
Coordination & Representation
- Maintain strong operational relationships with Greater Amman Municipality staff in line with our Collaboration Agreement, in order to ensure the smooth start-up of the East Amman programming in Hashemi al Janoubi;
- Liaise within IRC programs for better and effective representation of IRC in east Amman
- In close coordination with the Deputy Director of Operations, maintain effective coordination with external stakeholders including local partners and government, and local community;
Key Working Relationships:
Position Reports to: Deputy Director of Operations
Position directly supervises: cleaners & guards based in the field facilities in east Amman (with possibility of adding an assistant)
Indirect Reporting: N/A
Other Internal and/or external contacts:
Internal: IRC Jordan Deputy Director of Programs, ERD, WPE and R&D program teams Supply Chain, Finance, Grants Department, HR
External: Greater Amman Municipality staff and IRC Amman partners;
Job Requirements:
Minimum Requirements
- BA/BS Degree in economics, business administration, law, and/or related major; MA/MS/MBA a plus
- Minimum of 2 years professional experience in humanitarian response and/or international development programming;
- Proven experience managing program and project startup activities, including planning and operational aspects;
- Prior experience working in emergency settings or insecure environments preferred.
- Strong program/technical and budget management skills, planning, reporting, monitoring and evaluation skills
- Strong written and oral communication skills, effective in representation and liaison with external parties.
- Personal qualities: Works well in and promotes teamwork, comfortable in a multi-cultural environment, flexible and able to handle pressure well, has a strong sense of humor.
- Fluency in Arabic; and strong command of English
Working Environment:
The position is based in East Amman.
Only applicants who apply through the link below will bne concidered :
